We Value Your Voice
Your feedback helps us maintain the highest standards of education and service. We are committed to addressing all concerns promptly and fairly.
Transparent & Fair Resolution
At Sree Narayana Public School, we maintain the highest standards of transparency and fairness. Our feedback system ensures that every concern is heard, investigated, and resolved with utmost care.
We are committed to creating a safe, inclusive, and supportive environment where students, parents, and staff can voice their concerns and expect prompt, appropriate action.
Contact Information
Types of Feedback
We address all types of concerns to ensure a positive learning environment
Academic Matters
Curriculum, teaching methods, assessment concerns
Administrative
Fee, documentation, admission processes
Infrastructure
Facilities, transport, safety concerns
Student Conduct
Student behavior, disciplinary matters
General Feedback
Suggestions and other concerns
Our Process
How we handle your feedback step by step
Submit
Fill out the feedback form
Acknowledge
Receive confirmation within 24 hours
Review
Thorough investigation and review
Resolve
Action taken and feedback provided
Grievance Redressal Mechanism
Objective
Sree Narayana Public School, Chathannoor, ensures a fair, transparent and accessible system for addressing grievances of students, parents, teachers and staff. The mechanism promotes harmony, trust and accountability guided by the values of Sree Narayana Guru.
Scope
Applies to academic, administrative, disciplinary, financial, infrastructure, safety and staff-related grievances.
Grievance Redressal Committee (GRC)
Formed by the School Management Committee.
- Chairperson: Principal
- Convener: Vice Principal or Headmistress
- Members: Senior teacher, parent representative, non-teaching staff representative and student representative (for student issues).
Procedure
Grievances may be submitted in writing or through the school website. Complaints must include name, contact details, nature of grievance, evidence and expected resolution. Anonymous complaints are generally not accepted.
Acknowledgement and Inquiry
Complaints are acknowledged within three working days. The committee conducts a fair inquiry and submits findings within fifteen working days. Decisions are communicated in writing.
Appeal
If dissatisfied, an appeal may be made to the Chairperson of the School Management Committee within ten working days. The final decision is issued within fifteen days.
Confidentiality
All grievances are handled confidentially. Retaliation or breach of privacy invites disciplinary action.
Integration
Cases under sexual harassment, child protection, or finance are referred to the respective committees.
Records and Review
Records are maintained for five years. The system is reviewed annually to ensure transparency and effectiveness.
Commitment
The school is dedicated to creating a just, respectful, and compassionate environment where every voice is heard.
Submit Your Feedback
We take every concern seriously and will respond promptly